One-to-one digital advisory support for small businesses.
Get practical support from an experienced digital advisor to help identify your priorities, improve your digital capability and confidently take action.
Eligible small businesses can access up to 5 hours of one-to-one advisory support for a one-off upfront cost of $110 (including GST). Businesses experiencing demonstrated financial hardship may access this support at no cost.
What is digital advisory support for small business?
Digital advisory support is personalised guidance delivered by an experienced advisor who understands small business. Your advisor can help you understand what is working, what needs improvement and what digital tools or systems could help your business become more efficient, visible, secure or productive.
This is not about overwhelming you with technology. It is about helping you make practical decisions to take the best next steps for optimising your business.
What your small business digital advisor can help with
Your advisory support may cover:
- Websites and online presence
- Social media and content
- Digital marketing
- E-commerce and online sales
- Business software
- AI tools and automation
- Cybersecurity and data privacy
- Digital systems and workflows
- Customer management tools
- Online bookings, payments and communication
- Data, reporting and analytics basics
What you will receive
One-to-one advisory support is hands-on and practical. Your advisor does not just tell you what to do; they work alongside you to understand your business, help you make confident decisions and support you to put real changes in place.
Depending on your needs, your support may include a digital needs assessment, a tailored Digital Action Plan with clear prioritised next steps and, where relevant, connections to other government small business programs.
Delivery options
The delivery channel will be based on your business needs, location and available services across Queensland, the Northern Territory and Western Australia.
Face-to-face
Online by video call
Over the phone
By other suitable remote delivery methods where appropriate
Cost and access to one-to-one digital advisory support
One-to-one digital advisory support is available for a one-off upfront cost of $110 (including GST). Each eligible small business (identified by unique ABN) can access up to 5 hours of support once over the life of the program, which runs until March 2030. You can use as little or as much as your business needs.
If your business needs more than 5 hours of advisory support, your advisor can discuss additional options available at standard commercial rates, separately from the Digital Solutions program.
Businesses experiencing demonstrated financial hardship may access this support at no cost. Contact us to discuss your circumstances.
After your one-to-one digital advisory sessions
As part of the Digital Solutions program, you will be asked to complete a short satisfaction survey after accessing advisory support. This is a standard part of the program and helps monitor and improve the quality of support delivered.
One-to-One Digital Advisory Support: Frequently Asked Questions
How much does one-to-one digital advisory support cost?
One-to-one advisory support is available for a one-off upfront cost of $110 (including GST), giving your business access to up to 5 hours of personalised advisory support. If your business is experiencing demonstrated financial hardship, you may be able to access one-to-one support at no cost.
What does the $110 cover for one-to-one digital advisory support?
The $110 (including GST) is a one-off upfront fee giving your business access to up to 5 hours of one-to-one advisory support over the life of the program. There are no additional charges. Workshops, webinars and online tutorials are separate and available at no charge.
What if I cannot afford the $110 fee for one-to-one digital advisory support?
If your business is experiencing demonstrated financial hardship, you may be able to access one-to-one advisory support at no cost. Contact us directly to discuss your situation.
How many hours of one-to-one digital advisory support can I access?
Each eligible small business (identified by unique ABN) can access up to 5 hours of one-to-one advisory support over the life of the program, which runs until March 2030. You can use as little or as much as your business needs.
What if I need more than 5 hours of one-to-one digital advisory support?
If you need more support beyond the program’s 5 hours, your advisor can discuss additional options available at standard commercial rates, outside of the Digital Solutions program.
How is the one-to-one digital advisory support delivered?
One-to-one advisory support can be delivered face-to-face, by video call or over the phone, depending on what best suits your location and circumstances across Queensland, the Northern Territory and Western Australia.
Do I have to use all my one-to-one digital advisory support at once?
No. You can use your one-to-one digital advisory support across multiple sessions. Your advisor will work with you to schedule sessions in a way that suits your business.
I am based in a regional or remote area. Can I still access digital advisory support?
Yes. The program is available across metropolitan, regional and remote areas of Queensland, the Northern Territory and Western Australia. Where face-to-face delivery is not practical, support can be delivered by video call or phone.
What topics can my digital advisor help me with?
Your advisor can help with websites and online presence, social media and digital marketing, e-commerce and online sales, business software, AI tools and automation, cybersecurity and data privacy, customer management systems, and digital workflows and productivity.
I am not very tech-savvy. Is digital advisory support still for me?
Absolutely. The program is designed for businesses at all levels of digital confidence. Your advisor will meet you where you are and work with you at a pace that suits you.
What is a Digital Action Plan?
A Digital Action Plan is a practical document developed with your advisor that outlines your key digital priorities and the specific steps your business can take to address them. It gives you a clear roadmap so you know exactly what to focus on and in what order.