Funded digital advisory support for your small business
The Digital Solutions program, funded by the Australian Government, helps small businesses build practical digital capability with support from experienced business advisors.
Through the program, eligible small businesses can access no-cost workshops, webinars and online learning to help improve the way they use digital tools, systems and technology. In addition, for a low cost fee of $110 for up to 5 hours, (or at no cost depending on your financial circumstances), you can also access one-on-one digital advisory support with a mentor.
Practical digital support, without the commercial consulting price tag
Running a small business is demanding. Finding the time, confidence and right advice to improve your website, social media, software, online sales, AI tools or cybersecurity can feel overwhelming.
The Digital Solutions program is designed to make digital advisory support more accessible, practical and affordable for small businesses. BUSY Business deliver this support across Queensland, the Northern Territory and Western Australia. You do not need to be tech-savvy to get started. Our advisors will meet you where you are, help identify your priorities and guide you through realistic next steps for your business.
Areas We Service
The Digital Solutions program, funded by the Australian Government, is delivered by BUSY Business across Queensland, the Northern Territory and Western Australia. We support small businesses across metropolitan, regional and remote areas in all three states and territories.
Queensland
Northern Territory
Western Australia
Support for Diverse Communities
The Digital Solutions program welcomes small business owners from all backgrounds. We are committed to improving access for First Nations and culturally and linguistically diverse (CALD) business owners. Contact us to discuss how we can support your needs, including language assistance where available.
What Support Is Available?
The delivery channel will be based on your business needs, location and available services across Queensland, the Northern Territory and Western Australia. Workshops, webinars and online tutorials are provided at no charge. Participation is unlimited over the life of the program.
One-to-one digital advisory support
Receive up to five hours of one-on-one digital advisory support tailored to your business needs for a fee of $110 for up to five hours (or no cost depending on financial circumstances). Work directly with an experienced advisor to identify your key digital priorities, improve capability and develop a Digital Action aligned to your business goals.
Grow Your Business Digital Skills - Workshops & Webinars
Attend practical group sessions covering topics that help you improve your digital capability. Join in person or online from anywhere — Sessions are labelled as Beginner, Intermediate or Advanced.
Online Tutorials – Self-Paced Digital Learning for Business
Access online learning resources through our learning management system and continue building your business digital skills at your own pace.
How Digital Solutions Can Help Your Business
Introduction to Digitalising Your Small Business
Understand where to start, what to prioritise and which digital actions will make the biggest difference for your business.
Social media, digital marketing and selling online
Improve your website, Google Business Profile, social media, digital advertising, email marketing and online sales.
Using business software
Streamline bookings, invoicing, customer management, stock, payroll, accounting and everyday workflows.
AI and emerging technologies
Use AI safely and practically for content, admin, automation, customer communication and planning.
Cybersecurity and data privacy
Protect your business from scams, improve password security and manage customer data more safely.
Is Your Business Eligible?
You may be eligible if your business:
- Is a for-profit small business
- Has a registered ABN
- Is currently trading
- Has 19 or fewer full-time equivalent employees
- Is located in Queensland, the Northern Territory or Western Australia
Not in Queensland, the Northern Territory or Western Australia?
Search for Digital Solutions providers in your region.
How Much Does It Cost?
Workshops, webinars and online tutorials are available at no charge. Participation is unlimited over the life of the program.
One-to-one advisory support is available for a one-off upfront cost of $110 (including GST). This gives each eligible business access to up to 5 hours of advisory support over the life of the program (until March 2030).
Businesses experiencing demonstrated financial hardship may access one-to-one advisory support at no cost. Contact us to discuss your circumstances.
How Digital Solutions Works to Support Your Business Success
A simple pathway to get started and take action:
Step 1
Book a Digital Discovery Call.
Complete the Digital Intake Form so we can understand your business, current digital capability, and key priorities.
Step 2
Meet with a Digital Advisor.
Work one-on-one with a Digital Advisor to explore opportunities, identify practical improvements, and develop a tailored Digital Action Plan aligned to your business goals. This optional service available for a one-off upfront cost of $110 (including GST).
Step 3
Access Digital Support Learning and Resources.
Use your advisory sessions and access workshops, webinars and online resources designed to help improve your digital capability. After accessing services, you’ll also be invited to complete a short feedback survey as part of the program requirements.
Why Digital Capability Matters More in Regional Australia
A tradie in Townsville who gets their Google presence sorted can stop relying entirely on word-of-mouth. A retailer in Rockhampton with a working online store isn’t limited to foot traffic. A service provider in Darwin can compete for customers they’d never have met otherwise.
We know the digital advice on offer in regional and remote areas has historically been patchy at best: too expensive, too generic, or delivered by someone who has never run a business outside a capital city. Our advisors understand the real-world constraints.
Our Partners
We work with a range of partner organisations to support small businesses with connected services.
Digital Solutions is funded by the Australian Government. This project received grant funding from the Australian Government. Eligibility criteria, service availability and program requirements apply.
Our Approach to Help Digitalise Your Business
We provide practical, accessible and business-focused support through:
- One-to-one Digital Advisory Support
- Digital Needs Assessment
- Tailored Digital Action Plans
- Workshops
- Webinars
- Online Tutorials
- Referrals to other government small business programs and support services that may benefit your business
Our goal is to help small businesses move from confusion to action, with advice that is relevant to their business, location and digital confidence level.
Meet Our Digital Advisors
Our team of skilled Digital Advisors brings practical experience across the key areas small businesses need support with, including AI implementation, websites and online presence, digital advertising, social media, business software, cybersecurity, data privacy and online sales. Each advisor has different strengths, so we can connect you with support that suits your business goals, digital confidence and priority areas.
Digital Solutions: Frequently Asked Questions
How do I know if my business is eligible for the Digital Solutions program?
To be eligible you need to be a for-profit small business with a registered ABN, currently trading, with 19 or fewer full-time equivalent employees, located in Queensland, the Northern Territory or Western Australia. If you are unsure, complete our free online Digital Assessment or call us.
Can I access the Digital Solutions program if I participated in a previous round
Yes. If you participated in an earlier round of the Digital Solutions program, you are welcome to apply again under this new round (Round 3).
Can I access the Digital Solutions program if I am a registered not-for-profit?
No. The Digital Solutions program is designed to support for-profit small businesses. Registered not-for-profit organisations are not eligible to participate.
I am a sole trader. Can I still access the Digital Solutions program?
Yes. Sole traders are eligible to participate, provided you have a registered ABN, are currently trading and meet the other eligibility criteria.
Will I be asked to complete a survey on completion of the Digital Solutions program?
Yes. As part of the Digital Solutions program, participating businesses are asked to complete a short satisfaction survey after accessing services. You may also be contacted by a representative of the Australian Government.
Is my business information kept private?
Yes. Your personal and business information is handled in accordance with the Privacy Act 1988 (Cth). Some program data, including de-identified service delivery information, is provided to the Commonwealth Department of the Treasury and the Department of Industry, Science and Resources for program evaluation and reporting purposes.
Who funds the Digital Solutions program?
The Digital Solutions program is funded by the Australian Government. BUSY Business delivers the program across Queensland, the Northern Territory and Western Australia under an agreement with the Australian Government.
