BUSY Business, a specialist small business services initiative established by The BUSY Group, has been appointed to deliver the Australian Government-funded Digital Solutions program across Queensland, Northern Territory and Western Australia from 1 July 2026.
Built by former and current small business owners, BUSY Business provides practical, experience-led advice to help businesses navigate challenges, embrace opportunities and build long-term capability. Through the Digital Solutions program, BUSY Business will expand this support by helping small businesses confidently adopt digital tools, technologies and systems that improve productivity, strengthen operations and support sustainable growth.
Backed by nearly 50 years of experience delivering employment, education and training services across Australia, The BUSY Group brings a strong track record of supporting individuals, communities and businesses to succeed. BUSY Business combines this experience with real-world business knowledge to deliver accessible, practical digital support tailored to the needs of today’s small business owners.
The program offers flexible delivery through workshops, webinars, online learning resources and personalised one-on-one advisory services, making expert support accessible regardless of where businesses are located.
Helping Small Businesses Build Digital Capability
The Digital Solutions program provides support across five key areas of digital capability:
Introduction to Digitalising Your Small Business
Understand how digital technologies can improve day-to-day operations, solve business challenges and support future business goals.
Social Media, Digital Marketing and Selling Online
Develop a stronger online presence through practical guidance on websites, social media, digital marketing strategies and online sales opportunities.
Business Software
Learn how to select and make the most of business software for accounting, payroll, inventory management, customer relationships and other essential business functions.
AI and Emerging Technologies
Explore practical ways artificial intelligence and emerging technologies can support content creation, automate routine tasks, improve customer engagement and provide valuable business insights.
Cyber Security and Data Privacy
Gain practical advice on protecting business and customer information, understanding cyber security risks and meeting data privacy obligations.
Tailored Support That Meets Businesses Where They Are
Every participating business will receive a tailored Digital Action Plan outlining practical recommendations and priority actions based on their individual needs. Businesses can also access guided one-on-one support from experienced digital advisors.
For those who prefer to learn at their own pace, a dedicated online learning platform will provide self-directed tutorials and resources that can be accessed anytime.
The program has been designed to support businesses at every stage of their digital journey, from those just getting started through to more advanced users. It also aims to improve access to digital capability support for First Nations businesses and Culturally and Linguistically Diverse (CALD) small business owners.
Accessible and Affordable Support
Businesses can access unlimited workshops, webinars and online tutorials throughout the life of the program at no cost.
Eligible businesses can also receive up to five hours of personalised one-on-one advisory support per ABN for:
- A one-off fee of $110 (including GST), or
- No cost for businesses experiencing demonstrated financial hardship.
BUSY Business looks forward to helping small businesses across Queensland, Northern Territory and Western Australia build digital confidence, strengthen business capability and embrace new opportunities for growth.
For more information, contact admin@busybusiness.com.au.
